Returns & Exchanges

At The Neighbourhood, we want you to love your style; if you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure all garments are unworn, unwashed, and still have the original tags attached.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all original fashion tags and labels are intact.

• 3.
  Ship It Back

  Print the prepaid shipping label provided through the portal and drop your package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.